酒店常常遇到预订了房间而产生“未出现者”(No-show)的情况。由于国内信用制度还没有彻底完善，客人不会因没有履行预订而承担经济责任，这样就导致了一些不受酒店欢迎的行为。例如：客人可能为了价格原因或出游人数不确定等因素而做多次、多处预定。这种行为在随意性较大的自费旅游客中较为普遍，通过多处、多次预订，他们可以拿到较好的价格，可以确保抵达酒店时马上得到房间。然而，No-show会造成酒店空房，除非客人能提前通知酒店取消预订。为了避免No-show情况造成的损失，酒店可以采用超额预订的策略。通过超额预订酒店可以防范大量未履行预订的风险。然而，如果酒店接受太多的超额预订就得负担客人抵达酒店时没有房间可以入住的风险。
为了降低超额预定的风险，酒店可以通过以往节假日No-show和取消的数据进行统计比较，得出一个合理的百分比。从而实现既能够最大限度地降低由于空房而产生的损失，又能最大限度地降低由于未能做好足够预订而带来的损失。因此不仅仅是营销人员要做好预测和超额预订的策略制定，而且需要与总台一线员工进行沟通、培训。如果真的出现客人预订而没有房间的情况，要设法事先在同类酒店安排相同档次的房间，并用酒店的车免费将客人送到那儿。
- 酒店评论
-
-
-
查看更多评论会员4654：好评
The location is very good. The hotel is a very beautiful historical house. Unfortunately the staff speaks only a little English in fact there was only one woman who had good English skills. And if she is not on duty well than the communication was difficult. Internet worked only from time to time. The staff was total inflexible when we asked if our breakfast could be served before 7 am as we went on one day sightseeing trip. The receptionist said in a harsh tone that their chef starts at 7am and how dare we are to ask if he could start earlier. For the price we paid the service was definitely not sufficient
会员4883：好评
酒店到南锣鼓巷特别近，出门左走1分钟吧。只可惜我住这几天正在修路，封路去不了南锣鼓巷。早餐很不错，院子很小，也精致，服务也很好。唯一觉得房间太小了，房间市置也不够上档次，总体还不错。
会员5007：好评
Good services good amenities. Location is great too. Really enjoy the stay.