“入住时，前台服务员并没告知过12时多收半天房费。中午时，也没电话通知我，等我退房说要加半天房费。”方先生住了酒店几天，中午14时08分退房时，被告知超过规定时间，要求多收取半天房费200多元。方先生与酒店协商不下拨打12315投诉。消保委人员迅速来现场并调解，双方达成一致，方先生拿回多付房钱。
“其实，中午12时不退房加收房费是2002年《中国旅游饭店行业规范》第十条规定。不过，早在2009年《中国旅游饭店行业规范》中就被删除，改为"饭店应在前厅显著位置明示客房价格和住宿时间结算方法，或确认将上述信息用适当方式告知客人。"但现实中，还是有不少消费者和经营者并不了解。”消保委工作人员表示，如酒店旅馆依然执行中午12时退房，逾时加费制度并不是不可以，但必须明确告知，让消费者有知情权和选择权。而消费者涉及费用相关细节问题，可在入住时向酒店方了解清楚，避免产生不必要的纠纷。
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查看更多评论会员4654：好评
The location is very good. The hotel is a very beautiful historical house. Unfortunately the staff speaks only a little English in fact there was only one woman who had good English skills. And if she is not on duty well than the communication was difficult. Internet worked only from time to time. The staff was total inflexible when we asked if our breakfast could be served before 7 am as we went on one day sightseeing trip. The receptionist said in a harsh tone that their chef starts at 7am and how dare we are to ask if he could start earlier. For the price we paid the service was definitely not sufficient
会员4883：好评
酒店到南锣鼓巷特别近，出门左走1分钟吧。只可惜我住这几天正在修路，封路去不了南锣鼓巷。早餐很不错，院子很小，也精致，服务也很好。唯一觉得房间太小了，房间市置也不够上档次，总体还不错。
会员5007：好评
Good services good amenities. Location is great too. Really enjoy the stay.